Site’s Privacy Policy

This Privacy Policy explains how Zeller Nigeria collects, uses, and shares your personal data when you use our services. By using our platform, you confirm that you have read, understood, and agree to this policy. If you’re under 16, please have a parent or guardian read and agree to this policy for you. If you disagree, please refrain from using our services and contact our support team to delete your account and data.

  1. Personal Data Controller

Zeller Nigeria, a company registered in Nigeria with its registered office at Zone E Apo Resettlement, Abuja, is the entity responsible for controlling and managing your personal data. We take your privacy seriously and ensure that your data is handled securely and in accordance with this Privacy Policy.

  1. Categories of Personal Data We Collect

We collect data voluntarily provided by you (such as email address) and automatically gathered data (like IP address). This information includes necessary details for registration, like name, phone number, email, gender, and date of birth. Some functionalities might be limited if this data isn’t provided.

  1. a) Voluntary Information: When you use our services, you may voluntarily provide us with certain information. This includes details such as your name, phone number, email address, gender, and date of birth. This information is essential for creating and maintaining your account. Failure to provide this data may limit certain functionalities of our services available to you.
  2. b) Automatic Data Collection: Additionally, we collect certain data automatically. This includes information like your IP address, device type, language settings, time zone, operating system, and other technical details. This data helps us improve our services and provides a better user experience.
  3. c) Information for Specific Services: For specific services, such as car loans or participating in certain auctions, we may require additional information, like employment details, bank verification numbers, or other relevant data necessary to facilitate these services.

We handle all collected data responsibly, ensuring it is processed lawfully and used for the purposes outlined in this Privacy Policy.

  1. Data Protection Principles

We process personal data in a legitimate, lawful, and dignified manner. Data is stored for a reasonable period and safeguarded against potential risks and breaches.

  1. Purposes of Processing Personal Data

We process your data for service provision, customization, customer support, communication, analytics, marketing, and to enforce terms and conditions or prevent fraud.

  1. a) Service Provision: Our primary objective in processing your personal data is to provide you with our services seamlessly. This includes facilitating your use of the platform, rectifying any technical issues, and ensuring the efficient operation of our services.
  2. b) Customized Experience: We process your data to personalize your experience on our platform, tailoring the content and offers to match your preferences and interests. This allows us to enhance your engagement and satisfaction.
  3. c) Account Management and Support: Managing your account and providing customer support is another reason for processing your data. This involves responding to your queries, providing necessary information, and resolving technical issues.
  4. Legal Bases for Processing Your Personal Data

We process data based on consent, contractual obligations, legitimate interests, or legal compliance.

  1. a) Consent: We process your data based on your explicit consent, especially concerning the use of cookies, which is detailed in our Cookies Policy.
  2. b) Contractual Obligations: Processing your data is essential to fulfilling our contractual commitments with you, ensuring the seamless functioning of our services.
  3. c) Legitimate Interests: We rely on legitimate interests to communicate with you regarding service updates, analyze user behavior for service improvement, deliver marketing communications, personalize advertisements, enforce terms of use, prevent fraud, and comply with legal obligations.
  4. Sharing Your Personal Data

We may share data with service providers, law enforcement agencies, or in corporate transactions, ensuring your privacy rights are maintained.

  1. a) Service Providers: We collaborate with various service providers to deliver, enhance, and support our services. These may include cloud storage providers, data analytics companies, marketing partners, and payment service providers, among others.
  2. b) Law Enforcement and Public Authorities: We may disclose personal data to comply with legal obligations, respond to court orders, or requests from law enforcement agencies or other governmental authorities.
  3. c) Corporate Transactions: In the course of business development, we may buy or sell assets or undergo corporate changes. In such instances, customer information may be transferred as part of such transactions.

We ensure that any sharing of personal data is done responsibly and only with entities that adhere to stringent data protection standards.

  1. Available Remedies

In case of a data breach risking individual rights, we’ll notify the relevant authority. You can also lodge a complaint or seek redress.

  1. No Limitation Clause

Our liability remains intact if we breach the principles outlined in Section 3.

  1. Exercising Your Privacy Rights

You have the right to access, review, delete, restrict or object to the use of your personal data. Contact us at [email protected] to exercise these rights.

  1. Age Limitation

We don’t knowingly process personal data from individuals under 16. If we inadvertently collect data from someone under 16, please notify us at [email protected].

  1. Changes to This Privacy Policy

We may update this policy; you’ll be notified of material changes. Continued use of our service after updates indicates acceptance of the revised policy.

  1. Data Retention

We retain your data as necessary for service provision, legal compliance, dispute resolution, and enforcement of agreements.

  1. Contact Us

For questions or details regarding this policy, contact us at [email protected].